About Us
Since 1994, we’ve used our purpose, mission and vision as a guidepost to improve the lives of everyone we serve. Touchstone is headquartered in San Antonio, which means our knowledge of Texas culture and values runs deep. Our philosophy of care helps us stay connected to the important work we do, and our leadership is dedicated to upholding the high standards we set for ourselves.
We are honored to have over 20 years of experience caring for Veterans, some of the most cherished members of our society. We have an in-depth understanding of how to meet the unique needs of Veterans, their spouses and Gold Star parents. Touchstone Communities manages four Texas State Veterans Homes.
Our Vision
Make lives better through a best-in-class healthcare experience.
Our mission is our reason for being—it is our focus for all interactions. Connection to our mission creates expectations and a sense of direction.
Our Mission
Our Purpose
To be the leading post-acute healthcare solution in the markets we serve. Our vision creates the image of our ultimate aspiration. It defines our overreaching, long-term goals and challenges our team members.
To glorify God.
Our purpose gives meaning and an enduring reason to exist. It provides the standard for what matters most in our company. At Touchstone we have the privilege of leveraging our work to fulfill our larger life-calling.
The Touchstone Experience, our pledge to Service Excellence, is all about exceeding customer expectations and delivering a best-in-class experience that delights our customers. In addition to our Purpose, Vision and Mission, our TouchPOINTS and “Be” Attitudes fuel our dedication to Service Excellence.
Philosophy of Care
TouchPOINTS
Passion: We love what we do, and we show it—this fuels our actions
Ownership: We take personal responsibility for actions and results
Integrity: We are honest and have an unwavering commitment to doing the right thing
Navigator: We eliminate barriers and shine a light on solutions
Teamwork: We care about each other personally and professionally and work together to reach our highest potential
Stewardship: We responsibly and wisely care for and oversee all that is entrusted to us
“I had the fortunate luck in being brought to this place. I met wonderful patients, nurses, techs and therapists. They treated me as family, gave me my meds on time, and looked after me when I needed it. Therapy was a great time, they made me feel human again. I will recommend anyone to this facility. My mom spent 5 years in and out of therapy facilities. I spent almost all my time with her, so I know therapy facilities. Never knew therapy facilities could be as GREAT as The Heights on Huebner.”
– Debbie Pena
Leadership Team
Our experienced leadership team values accountability, effective communication and innovation to give best-in-class care to those we serve. They infuse our Purpose, Vision, Mission and the Touchstone Experience into the company culture from the top down.
